Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Queen Bee relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Queen Bee’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at 19 Townhall St. Enniskillen, Co. Fermanagh, Northern Ireland. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:


All prices given are in pounds Sterling (GBP), however, these can be converted accordingly by selecting your appropriate currency. Such prices are inclusive of taxes but do not include delivery charges.
In the event that a product is incorrectly priced, Queen Bee reserves the right to cancel an order and will alert the buyer, following which a full refund will be given.


Feel free to browse our site, selecting which items you would like to purchase by selecting to add them to the shopping basket. When you are finished shopping, go to the Checkout to complete your order. Here, you will be asked to review your order before being prompted for your payment details. Please ensure all details are correct to avoid any problems. In the case of errors or delay, we will contact you by email or phone.

Please note: This website uses cookies to monitor browsing preferences and to follow the checkout process. When purchasing, you are submitting your personal details for the purpose of obtaining that item(s). If you do allow cookies to be used, the following personal information may be stored by us for marketing programmes and to help better the performance of our website.


Though we do our utmost to ensure our website is constantly up-to-date, stock can often sell-out fast. In addition to this, we also have a shop located in Fivemiletown Co. Tyrone, Northern Ireland and so availability is subject to change. On the occasional instance when this might happen, we will endeavour to reorder stock or offer alternatives.


Unfortunately once payment has been debited from your account, we are unable to reverse the process. In this case, you will have to follow the returns procedure for a refund or exchange.

Faulty Goods:

In the unlikely event that you receive a damaged or defective item from us, please email us at info@queenbeebyserendipity.co.uk or call our shop on +44 (0)2889521684 quoting your reference number, so we can arrange to get a replacement to you or provide you with a full refund.

Questions and Complaints:

We strive to maintain a high standard of customer service and satisfaction.
If you have any questions regarding stock, delivery or any other general query, please don’t hesitate to contact us and we’ll be happy to help. Should you be dissatisfied with our service for any reason, please let us know so we can rectify the issue for next time. You can email us directly on iinfo@queenbeebyserendipity.co.uk or by phone on +44 (0)28 89521685


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and products offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.